Support

For non-urgent problems with your software, please fill out the form below.

We have also provided on-line brochures and vendor links for all of our software products. To obtain more information about our products and services, or to request a quote, you may fill out the contact form on our Contact Us page or contact our sales department at (925) 313-0153, option 1.

Support

  • (example: "Editor doesn't respond to up-arrow under image")
  • If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps. (example: "1. Create a new file. 2. Insert some text ...")
  • If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed. (note: it is much harder for us to fix non-reproducible bugs)
  • Please enter the exact text displayed in the error message.

You may obtain technical support or help with any issues by any one of the following: (Keep in mind that we can only get support directly from our software providers if you are current on program maintenance with them. We will attempt to provide you with support ourselves if you are not on maintenance, but we cannot guarantee a resolution of a problem under those circumstances.)